kong Casino & Sportsbook Terms

We at kong operate a gaming and sportsbook platform available to users in jurisdictions where our services are legally permitted. When you open an account and use kong, you enter into an agreement with us. This document outlines what we require from you, what you can expect from us, and how we handle disputes. Our terms are designed to be straightforward—we explain what happens during deposit, withdrawal, and game play so there are no surprises.

Your use of kong is conditional on your acceptance of these terms. If you disagree with any part, do not create an account. Our services are available only where local law permits. You are responsible for verifying that accessing and using kong complies with the laws and regulations of your own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by law.

Account opening and your responsibilities

When you open an account on kong, you provide us with your email, a password, and at least one valid payment method. We ask you to verify your email address by clicking a confirmation link we send you. For your first withdrawal, we will ask for identity verification—a photo of your government-issued ID and proof of your address. This protects your account and ensures we comply with financial regulations across Indonesia and other regions where we operate.

You are responsible for keeping your account credentials secure. Do not share your password with anyone, and do not leave your device unattended while logged in to kong. If you believe your account has been accessed without permission, change your password immediately and contact our support team in English. We will investigate and help secure your account.

When you use kong, you confirm that you are of legal age in your jurisdiction and that you have the legal right to enter into an agreement with us. You confirm that you are not using kong from a jurisdiction where online wagering is prohibited. You also confirm that the payment methods you use are legally yours or that you have the account holder's permission to use them.

Deposits, withdrawals, and payment methods

We at kong accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method has a minimum deposit amount, typically our welcome offer or equivalent. Deposits appear in your kong wallet instantly or within minutes. We do not charge deposit fees; your full amount is credited to your account.

When you withdraw, funds return to your original deposit method. If you deposited via mobile banking, your withdrawal goes to local payment. We do not charge withdrawal fees. Withdrawal processing times depend on your bank or payment provider, not kong. Most withdrawals settle within standard banking hours. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, bank processing windows may extend, but we queue your request immediately.

You can withdraw any balance in your account at any time, subject to your payment provider's minimum withdrawal amount. There is no maximum withdrawal limit imposed by kong. Your transaction history is available in your account dashboard so you can review all deposits and withdrawals anytime.

Bonuses and promotional terms

We at kong may offer promotional bonuses from time to time. Any bonus comes with terms and conditions that we display when you claim it. Typical bonus terms include a playthrough requirement—the number of times you must stake the bonus amount before you can withdraw it. We specify this requirement clearly before you accept the bonus. You are not obligated to claim any bonus; they are always optional.

Bonuses are use-it-or-lose-it—they expire after a set period if not used. We state the expiration date when we credit the bonus. If your account is inactive for an extended period, we may forfeit unclaimed bonuses or cancel promotional offers. If we issue a bonus in error, we reserve the right to reverse it.

Our kong liability and dispute resolution

We at kong are committed to fair play. All games on our platform operate using standard mechanisms—slots use random generators, live dealers stream real-time action, and sportsbook odds are updated continuously. We do not manipulate results or outcomes. If you believe an error or unfair result has occurred, contact our support team with details of the transaction, game round, or market in question. We will investigate and respond within a reasonable timeframe.

We do not accept liability for interruptions caused by events beyond our control—network outages, payment provider system failures, force majeure, or government action. We maintain redundant servers and backup systems to minimize downtime, but we cannot guarantee uninterrupted service. If you experience a technical issue during game play, your session is logged and we can review it. Contact support with the date, time, and game details, and we will help resolve it.

Your account balance is held in trust with our financial partner and is protected by standard banking safeguards. We do not lend, borrow, or invest your balance in speculative assets. Your funds remain yours to withdraw at any time, subject only to verification windows.

Jurisdiction and changes to these terms

We at kong operate under the understanding that our services are available only in jurisdictions where online gaming and sportsbook services are permitted by local law. We do not offer kong in jurisdictions where such services are prohibited. If you access kong from a prohibited jurisdiction, you do so at your own risk, and kong accepts no liability for your use.

We may update these terms from time to time. Changes will be posted on our website and will take effect when posted. Your continued use of kong after a change constitutes acceptance of the new terms. If you do not agree with a change, you may close your account and request a withdrawal of your balance.

For questions about our terms, account policies, deposits, withdrawals, or any other aspect of kong, contact our support team. We respond in English and are available through the app, web browser, or via email. Our goal is to operate kong transparently and fairly, and we are here to help clarify any aspect of our service.