kong Casino & Sportsbook Data Care
This page describes what we collect when you use kong and how we keep that data protected. We operate our platform across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our service is legally available. Our commitment is to handle your information transparently and securely, so you understand exactly what happens to your data on kong.
We collect information only to operate our service, verify your account, process your deposits and withdrawals, and comply with local law. We do not sell your data to third parties. This policy explains our practices in plain language.
What we collect on kong
When you open an account on kong, we ask for your name, email, phone number, and date of birth. We also collect your residential address to verify you are in a jurisdiction where our service is available. During account verification, we may request a copy of your identity document (passport, national ID, or driver's license) and a recent utility bill or bank statement to confirm your address.
We collect transaction data when you deposit or withdraw funds. This includes the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—the amount, the date, and the status of each transaction. We also log your activity on kong: which games you access, how long you play, and your account balance history.
We also collect technical data: your IP address, browser type, device model, and operating system. This helps us detect fraud, prevent account abuse, and improve our platform's performance. We use cookies and similar tracking tools to remember your preferences and keep you logged in across sessions.
How we use your data
We use your personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We also use it to send you account notifications, such as login alerts, transaction confirmations, and updates about our service.
Your activity data helps us improve kong. We analyse which games are popular, how users navigate our platform, and where we can reduce loading times or add features. We may also use your data to detect suspicious behaviour and protect your account from fraud or unauthorised access.
Third-party processors
We work with payment processors to handle your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. These processors see your payment details but do not have access to your full account profile. We also use cloud hosting providers to store our data and customer support platforms to respond to your inquiries. All third parties sign agreements to protect your data and use it only for the services we request.
Your rights and our commitments on kong
You have the right to access, correct, or delete your personal data. You can request a copy of all information we hold about you by contacting our support team. If you find an error in your account details, you can update it directly in your account settings or ask us to correct it.
We keep your data only as long as necessary. Once your account is closed and any disputes are resolved, we delete your personal information within 90 days, except where local law requires us to retain it for tax or regulatory purposes.
Our servers may sit outside your jurisdiction. If you are in Indonesia, your data may be processed in data centres in Singapore, Malaysia, or other regions. We ensure all processors meet international data protection standards. We do not transfer your data to countries with weaker privacy laws without your consent.
Contact kong
If you have questions about how we handle your data, or if you wish to exercise your rights, contact our support team through the FAQ page or visit our About us section for contact details. We aim to respond to all data requests within 14 days. Our services are available only where local law permits.