kongFrequently Asked Questions
Users on kong ask about account setup, deposit and withdrawal methods, how our games work, and how to keep their account secure. This page answers the most common questions so you can get started without confusion. If your question is not covered here, you can read our full terms and conditions or legal notice for detailed policy information.
We organize answers by topic: account registration, payments, game mechanics, and security. Each answer is written in plain language so you understand what happens at each step. If you need immediate help beyond what this page covers, our support team can assist you during standard business hours.
Before you deposit or play, please confirm that our service is available in your jurisdiction. We operate only where local law permits online gaming and sports betting. By using kong, you agree that your access complies with the laws of your region.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
If you cannot log in or notice unusual activity on your kong account, change your password immediately using the password-recovery link on the login page. If you do not receive the recovery email, check your spam folder. If the issue persists, contact our support team with your username and registered email address. Do not share your password with anyone. We will never ask for your password via email or chat. If you believe your account has been compromised, we can help you secure it and review recent transactions.
If you cannot log in or notice unusual activity on your kong account, change your password immediately using the password-recovery link on the login page. If you do not receive the recovery email, check your spam folder. If the issue persists, contact our support team with your username and registered email address. Do not share your password with anyone. We will never ask for your password via email or chat. If you believe your account has been compromised, we can help you secure it and review recent transactions.
We require two documents for KYC verification on kong. First, a valid photo ID such as a national ID card, passport, or driver's license. Second, proof of your residential address, such as a recent utility bill, bank statement, or rental agreement dated within the last three months. Both documents must be clear, legible, and show your full name. Upload them through your account settings. Our verification team reviews them and typically approves your account within a few hours. If a document is unclear or incomplete, we will ask you to resubmit.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on kong, log into your account and select the deposit option. Choose your preferred payment method and enter the amount you wish to deposit. You will be shown a QR code or a link to your payment app. Scan the QR code or tap the link, confirm the transaction in your app, and the funds arrive in your kong wallet within seconds. If the deposit does not appear immediately, wait a few minutes and refresh your account. For users in Surabaya, Bandung, and other regions, these methods work the same way. If you encounter an error, contact our support team with your transaction reference number.
Yes, we accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you select bank transfer as your deposit method on kong, we provide you with our account number and bank details. Transfer the amount from your bank account to ours using your bank's app or ATM. Include your kong username in the transfer reference so we can match the deposit to your account. Bank transfers typically arrive within one to two hours during business days. On weekends or public holidays such as Idul Fitri or Idul Adha, transfers may take longer. Once the funds arrive, they are credited to your kong wallet automatically.
Our support team at kong aims to respond to queries within standard business hours. If you contact us during the day on a weekday, you can expect a reply within a few hours. Queries submitted outside business hours or on weekends are answered the next business day. For urgent issues such as account access problems or suspected fraud, mark your message as urgent and we will prioritize it. Response times may be longer during peak periods or public holidays. For non-urgent questions, you can also check this FAQ page or our terms and conditions, which cover most common topics.
Game rules and mechanics
RTP stands for Return to Player. It is a percentage that shows how much of all money wagered on a slot game is paid back to players over a long period of time. For example, a slot with an means that, on average, players receive 96 cents back for every dollar wagered. The remaining non-specific info is the house edge. RTP is a statistical average over thousands of spins, not a guarantee on any single session. Different slot games on kong have different RTPs; you can check the RTP for each game in its information panel before you play. Higher RTP does not mean you will win more often, only that the long-term payout rate is higher.
Free bets and free spins are promotional credits that kong gives to new or existing players. Free spins let you spin a slot game without using your own money; any winnings from those spins are added to your account balance. Free bets work similarly for sports betting or live-dealer games. These offers appear in your account under the Promotions section after you meet certain conditions, such as making your first deposit or playing during a special event like Piala AFF. Each offer has terms that explain how many times you must play through the credits before you can withdraw winnings. Read the terms carefully so you understand the conditions.
To place a football bet on kong, navigate to the Sports section and select the match you want to bet on. You will see different betting options such as match result (win, draw, loss), over/under goals, or player performance. Select your choice, enter the amount you wish to stake, and confirm the bet. Your bet is locked in at the odds shown at that moment. If your prediction is correct, your winnings are calculated based on the odds and added to your account. We cover major leagues including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Odds change as more bets are placed, so place your bet when you are ready.
Security and account care
We at kong use industry-standard encryption to protect your personal data and financial information. All data transmitted between your device and our servers is encrypted using SSL technology. We store your information on secure servers and do not share it with third parties except where required by law or to process your payments and withdrawals. Our privacy policy explains in detail how we collect, use, and protect your data. You can read it on our Privacy Policy page. We regularly review our security practices to ensure your account and funds remain safe.
Our services on kong are available only in jurisdictions where local law permits online gaming and sports betting. We serve users across regions including Jakarta, Medan, Semarang, and other areas where we operate under applicable regulatory frameworks. If you are unsure whether kong is available in your location, check our Legal Notice page for jurisdiction-specific information. By creating an account on kong, you confirm that your access and use comply with the laws of your jurisdiction. If our service is not permitted in your area, we cannot process your account or accept deposits.