About kong: Our platform, your access, how we operate

kong accepts deposits through DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and bank transfers via BCA, Mandiri, BRI, and BNI.

We at kong provide an online entertainment service available where local law permits. Our platform offers live-dealer tables, slot games, sportsbook markets, and esports betting through a single account accessible on mobile and desktop. We operate from professional studios and data centres designed to deliver stable, low-latency service to players across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our service is legally available. This page explains who we are, what we offer, and how we operate. We keep our policies transparent so you understand exactly what to expect from kong.

DANA deposits on kong: the flow

Our users often begin with e-wallet because the app integrates directly into the Android and iOS ecosystems across Indonesia. When you open your kong account and select the deposit menu, mobile banking appears as your first payment option. You choose the amount you wish to deposit, then tap the local payment button. kong redirects you securely to the online payment app on your device. You confirm the transaction there using your e-wallet PIN or biometric login, then return to kong. The funds appear in your account within seconds. mobile banking charges no additional fee beyond what you see in the kong deposit screen. This method works reliably on 2G and 3G networks, making it the default choice for many users in areas with weaker connectivity.

OVO and e-wallet as alternatives on kong

If mobile banking is unavailable or you prefer another wallet, our platform supports both local payment and online payment with identical simplicity. Select either option from the kong deposit menu, enter your deposit amount, and you are taken to the payment app on your phone. e-wallet typically processes deposits in under one minute, while mobile banking routes through the local payment balance or linked bank account. Both methods verify your identity using the phone number associated with your wallet, so no additional identity steps are needed once your kong account is created. If you encounter a timeout during the online payment or e-wallet handoff, wait 30 seconds and try again—the transaction is not lost. kong reconciles pending deposits hourly, so funds will appear even if the confirmation screen fails. We recommend keeping at least a small balance in your chosen wallet so the payment does not decline mid-transaction.

kong KYC submission: what documents you need

Before you withdraw funds, kong must verify your identity. We call this KYC (know your customer). You submit a copy of your ID card—KTP, passport, or driver's license—and a recent photo of yourself holding that ID. The photo must show your face clearly and the document legible. You upload these files directly in the kong app under Account Settings, then Identity. No email submission is needed. kong's verification team reviews your documents within 4 business hours. Most users pass on the first attempt. If the photo is blurry or the ID is partially cut off, we email you a rejection notice explaining exactly what to resubmit. Once verified, your account unlocks full withdrawal access. We store your documents on encrypted servers and do not share them with third parties outside the scope of our legal obligations.

Mobile app experience on kong: PWA and streaming

kong's mobile platform uses progressive web app (PWA) technology, which means the app loads in your browser without requiring installation from Google Play or the App Store. When you visit kong.today from an Android or iPhone browser, a prompt offers to add kong to your home screen. Tapping that creates a shortcut that opens kong in full-screen mode, so it behaves like a native app. No separate download is needed. For live-dealer tables, our streaming adapts to your connection speed. On 4G and WiFi, the video streams in high definition with smooth 30-frame-per-second playback. On 3G or weaker, the app automatically reduces resolution and frame rate, keeping the dealer's actions visible and responsive without buffering delays. The dealer feed includes a text chat overlay where you type messages to the table. This chat works even when video is paused, so you can still communicate with other players. If your connection drops entirely, kong saves your session for up to subject to verification, allowing you to reconnect without losing your table seat or your current bet state.

kong on weak networks: design for reliability

We designed kong for Indonesia's varied connectivity landscape. In areas where data is slow or intermittent, the app prioritizes game-state information over graphics. Live roulette wheels, blackjack card draws, and baccarat outcomes sync immediately, even if the video feed lags. You see the result instantly; the visual animation follows. Sportsbook odds refresh every 2–3 seconds on poor connections instead of in real time, but the data never becomes stale by more than a few seconds. Slot games cache their assets locally on your phone, so after the first play, subsequent spins load instantly without re-downloading graphics. If you lose connection mid-game, kong records the last confirmed state. When you reconnect, we reconstruct your session so you never lose winnings or experience unexpected rollbacks. We test kong on 2G networks monthly to ensure this behaviour remains consistent.

Customer support response times on kong

kong staff respond to account-related inquiries during standard hours—Monday to Friday, 9 a.m. to 6 p.m. Jakarta time. Weekend and holiday inquiries are queued and answered on the next business day. You contact support through the in-app chat or by email to [email protected]. Chat queries receive a human response within 2 hours on average; email queries within 4 hours. We do not offer customer support, but our knowledge base in the FAQ covers the most common issues—deposit failures, KYC rejection reasons, password resets, and withdrawal hold explanations—so many users resolve problems without submitting a ticket. If your withdrawal is delayed, support can check its status immediately and provide an estimated completion window based on your chosen payment method and verification stage.

Account limits and spending tracking on kong

kong allows you to set personal spending limits on your account. Under Preferences, you can define a maximum daily deposit amount, a weekly spending threshold, or a monthly cap. Once you reach that limit, the deposit button becomes disabled until the next period begins. These limits are entirely voluntary—kong does not impose them automatically. You can increase, decrease, or remove a limit at any time. We recommend setting a weekly limit if you track a personal budget. Your account dashboard shows year-to-date spending, deposits, and withdrawals in a simple table format, so you understand your financial activity at a glance. This information is private to your account and never shared.

Slow withdrawals on kong: troubleshooting checklist

If a withdrawal from kong takes longer than expected, check these points in order. First, verify that your KYC status is "Approved"—if it shows "Pending" or "Rejected", you cannot withdraw and must resubmit or contact support. Second, confirm that you have withdrawn to the same payment method you used to deposit; kong does not allow cross-method withdrawals (for example, you cannot deposit via DANA and withdraw to e-wallet). Third, check whether your chosen bank or wallet is experiencing maintenance—mobile banking, local payment, and online payment occasionally take offline e-walletef windows for updates, which can delay settlements. Fourth, ensure your withdrawal amount does not exceed your account balance after any pending bets are resolved. If all four points are clear and your withdrawal still shows "Processing" after 24 hours, contact support with your withdrawal ID (visible in your transaction history) and they will escalate to our payments team for immediate investigation.

How kong slot and live-table odds work

kong's slot games and live-dealer tables use standard probabilities determined by the game supplier. Each slot game displays its return-to-player percentage (RTP)—for example, ""—which means that over a large sample of plays, the game returns that percentage of wagers to players and retains the rest as the house edge. Variance describes how far individual session results can swing from that average; a high-variance slot might have longer losing streaks but larger jackpots, while low-variance games produce smaller wins more frequently. Live-table odds (blackjack dealer standing rules, roulette payout ratios, baccarat commissions) follow standard casino rules and are identical across all operators. kong does not adjust these odds or RTPs; they are fixed by contract with the game supplier. You can inspect the RTP and variance information for any slot in the game's "Info" or "Paytable" menu before you play.

Football betting on kong: how markets work

kong's sportsbook lists upcoming Liga 1, Piala Indonesia, Piala AFF, and international football matches. For each match, we display the current odds for the main markets: Home Win, Draw, Away Win. Odds fluctuate as betting volume shifts; if many users bet on one outcome, that outcome's odds shorten (pay less if you win) and the alternative lengthens. You select a match, choose an outcome, enter your stake, and confirm. Your bet locks at the displayed odds at that moment. If the odds change before you confirm, the app shows you the new figure and asks you to re-confirm. Once confirmed, your bet is final and cannot be altered. Live in-play betting updates odds every 10–30 seconds during a match, allowing you to bet on goals, corners, or final results as events unfold. All football odds are sourced from real-time market data and conform to standard bookmaking conventions.